Studio Policies
Booking & Deposits
To secure your appointment, a non-refundable deposit is required at the time of booking. This deposit will be credited toward your total service cost on the day of your session. All bookings are confirmed once the deposit has been received.
Cancellations & Rescheduling
We request at least 48 hours' notice for cancellations or rescheduling. Cancellations made with less than 48 hours' notice will result in the forfeiture of your deposit. One rescheduling per appointment is permitted without an additional deposit if requested within the 48-hour window.
We strive to provide each client with a full and relaxing experience. Arrivals more than 15 minutes late may result in a shortened service time or the need to reschedule, with the full service fee still applicable to respect the scheduled time of all our guests.
Health & Safety
Your well-being is our priority. Please inform us of any allergies, skin sensitivities, or medical conditions prior to your treatment. For the safety of everyone, we kindly ask that you reschedule if you are feeling unwell or displaying symptoms of illness.
Spa Party Policies
Group bookings and Spa Parties require a customized agreement and a group deposit. Final headcount and any service adjustments must be finalized 7 days before the event date. Cancellations for group events follow a separate timeline detailed in your individualized party contract.